Tag Archives: customer research

Let's Get Personal

Let's Get Personal with Your Customer Outreach

Prospects and customers in today’s market crave personalized content. They want to feel like they are recognized, listened to and understood—they want an emotional connection. In fact, over 78% of. Continue Reading

Make Your First Impression Count

Seven seconds. That’s all the time you get to make a good first impression. It feels unfair that that’s all you have. After all, that is the same amount of time it takes to sing the alphabet or paint. Continue Reading

Wait, Don't Go! How to Bring Lost Customers Back

We may not want it to be true, but despite all our best efforts, it happens: Customers leave. It’s a part of business and is often something we can’t predict or avoid. With the average customer. Continue Reading

Why NPS® Isn't Enough Anymore

Understanding your customers is, of course, an important piece to the puzzle that builds a successful business. But it can be difficult to predict what influences purchasing decisions and what drives. Continue Reading

Time for Strategic Planning? Why You Need Three Inputs ASAP

The higher we climb the corporate ladder, the wider the distance between ourselves and frontline employees who make products and deliver service to our customers.  As organizations grow, we begin to. Continue Reading

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