Tag Archives: customer surveys

Let's Get Personal

Let's Get Personal with Your Customer Outreach

Prospects and customers in today’s market crave personalized content. They want to feel like they are recognized, listened to and understood—they want an emotional connection. In fact, over 78% of. Continue Reading

Make Your First Impression Count

Seven seconds. That’s all the time you get to make a good first impression. It feels unfair that that’s all you have. After all, that is the same amount of time it takes to sing the alphabet or paint. Continue Reading

Wait, Don't Go! How to Bring Lost Customers Back

We may not want it to be true, but despite all our best efforts, it happens: Customers leave. It’s a part of business and is often something we can’t predict or avoid. With the average customer. Continue Reading

How Are New Customers Finding You?

New customers are vital to the survival of any business. With the focus so often being on creating a strong online presence and reaching as many new consumers as possible, most business owners focus. Continue Reading

Why NPS® Isn't Enough Anymore

Understanding your customers is, of course, an important piece to the puzzle that builds a successful business. But it can be difficult to predict what influences purchasing decisions and what drives. Continue Reading

A New Year Calls for a Fresh Look at Your Customer Loyalty Program

One of the first things people do at the start of the new year is make New Year’s resolutions, and that’s definitely a good practice when it comes to your business as well. It’s a great time to,. Continue Reading

Where Does Your Customer's Loyalty Lie?

Every time a customer interacts with your brand is a chance to transition them from a one time consumer to a loyal brand advocate. Brand advocates return to your product or service time and time. Continue Reading

Why You Shouldn't Fear Customer Reviews, Even If They're Bad

Sometimes we fear asking our friends or family for their opinions if we know we won't like their answers.  While the pill may be tough to swallow, the people closest to us often know best. The same. Continue Reading

Customer Surveys are Worthless Without Actionable Insights

Consumers today have more avenues than ever to express their opinions or experiences with or about a brand. Upset customers will take to social media to share photos of a poor food presentation or,. Continue Reading

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